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EBA REGIONAL
#32 Wednesday, 30 July 2008 |
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Register your company
at the EBA Regional Branches
for regional advocacy, business development, networking! |
Dnipropetrovsk
| Upcoming |
| 30 July 2008 Round table on Investment Management |
Agenda available from the EBA office: dnipropetrovsk@eba.com.ua |
| Please download Investment Projects from the Dnipropetrovsk City Council: Sport Centre, Aqua Park |
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| Upcoming |
| 6 August 2008 General Membership Meeting with local authorities |
Agenda available from the EBA office: donetsk@eba.com.ua |
| News |
| Round table "How to attract
customers" 22 July 2008  The
meeting took place at Istil company. The participants shared their
experiences in attracting customers and shaping company’s clientele.
Andriy Mudrievsky, Regional Director for the Eastern Ukraine of the
Austrian Airlines, defined a number of principal factors influencing
company’s clientele like company`s positive image, its social activity,
loyalty programmes, special services and conditions for corporate
customers as well as tailor-made approach to partners.A representative of Avis stressed the importance of running partnership programmes between companies - providers of different services (renting a car, insurance, hotel services etc.) in order to meet clients’ needs. Concorde Capital’s employees said it is necessary to focus on a product not a company in the course of advertising campaigns. In conclusion the participants agreed that the most important thing is to understand that the clients are of great value and to love them. |
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| Upcoming |
| 5 August 2008 Poker Party |
6 August 2008 Round table: Construction Market Prospects |
6 August 2008 Real Estate Committee Meeting |
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Agenda available from the EBA office: kharkiv@eba.com.ua |
| News |
| Round table Corporate Social
Responsibility 16 July 2008  The
meeting was organised by magazine Delovoy in the framework of the
National Investment Forum Project. The participants shared their opinions
concerning the role of corporate social responsibility (CSR) for effective
management and CSR positive impact on society. Anatoliy Yakovets,
Professor of Kyiv-Mohyla Journalism School emphasised the importance
of cooperation between business, government and community. Also Mr
Yakovets marked that national and local authorities should establish
and introduce CRS standards and outline social problems for business
community to tackle in the first place.The representatives of Kyivstar and Philip Morris Ukraine presented CSR of their companies. They stressed that CSR in a modern company should be consistent with the organisation’s goal, mission and vision, be systematic (not one-time event), long-term one and focus on actual social problems. Svitlana Nemyro, Kyivstar PR-manager, said that CSR stands for responsible attitude towards products/services, clients, employees, partners, community. She noted that business success and prosperity of a company depends on its approach to corporate social responsibility. Round table "How to attract customers" 16 July 2008  The
participants discussed methods and techniques of establishing long-term
relations with clients. Svitlana Mykhailenko, Director of Kharkiv
Branch of ASCA, outlined the following components of successful client
relation policy: a wide range of services, introduction of innovative
services, easy access to services, customer satisfaction evaluation
and individual approach to each client (reminders to extend contracts,
birthday greetings etc.).Olena Sokolenko, General Manager of Aurora Premier Hotel, presented the Premier’s loyalty programmes Regular Guest Programme, Premier Awards Programmes and Premier Kids Club. Andriy Mudrievsky, Regional Director for the Eastern Ukraine of the Austrian Airlines, acknowledged the need for a diversified strategy on building relations with clients. He stressed that the strategy should include not only loyalty programmes and advertising campaigns but also company’s positive image, its social responsibility, active participation in media projects and the most important thing – a good quality of company’s product and high level of clients' safety. |
The main points of SA 8000, which is the European standard on CSR, were presented in the course of the meeting. The participants agreed that this standard should be cultivated Ukraine. |
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| Upcoming |
| 27 August 2008 EuroDrink Party Ukrainian Night |
29 August 2008 General Membership Meeting with STA authorities |
Agenda available from the EBA office: lviv@eba.com.ua |
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| Upcoming |
| 26 August 2008 General Membership Meeting with representatives of the Communal Department |
Agenda available from the EBA office: zhytomyr@eba.com.ua |
| News |
| HR Meeting with Mr Sokorchuk,
the Chief State Labour Inspector of Ukraine in Zhytomyr oblast 22 July 2008 The meeting was held at the Zhytomyr Oblast Council. The participants discussed salary rise, salary indixation and implementation of labour legislation at companies. Mr Sokorchuk spoke about the main offences discovered by labour inspectors. 3000 organisations have been examined in the last 2 years and labour offences were discovered at each company. Among usual major offences are illegal dismissal and salary arrears. The participants raised many questions about enforcement of labour legislation at their companies. The parties agreed to hold a series of topical meetings. |
According to the Resolution of the Cabinet of Ministers of Ukraine companies should pay all salary debts till August 1, 2008. At present the largest salary arrears are in agriculture. The average salary in the region is 1184 UAH, it is the 21st place among other regions. |
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European Business Association, 1st floor,
1a Andriyivsky Uzviz, Kyiv, 04070, Ukraine Telephone: +380 44 496-06-01, fax: +380 44 496-06-02, email: office@eba.com.ua |